FAQs - Frequently Asked Questions

Try to clear your cache and cookies as we have recently updated the website and you might have an “old” link saved that keeps looping and logging you out. This normally does the trick but let us know if it doesn’t.

All products purchased (apart from the RAN Student Pathology Hub), will remain forever in your account.

Access to the RAN Student Pathology Hub is for 12 months only.

With the Update in Under 30 Subscription, each 30 minute episode released during your 12 month subscription (12 audio’s in total), will forever stay in your account. Access to the archive library of Updates in Under 30 will cease when the subscription expires. *Individual Update in Under 30 episode purchases will also stay in your account forever.

UU30 Subscription automatically renews every 12 months. You will be notified via email two weeks prior to auto-renewal that your account will be charged.

To opt-out, so you won’t be charged at the next auto-renewal date…

Log in to your account and click on ‘my account’ at the top of the website, click on ‘Subscriptions’ and click on ‘Active Renew’ to deselect (stop) the subscription from renewing.

Once purchased, click on the red MY ACCOUNT in the top right-hand corner of the header and sign in using your email address and password. (if you have forgotten or do not have a password – click the “Lost your password” link and follow the prompts.)

Once logged in, select MY ACCOUNT or MY ACTIVE CONTENT from the list on the left of the page – all of your purchases will be on this page.

Generally each monthly episode is released in the final week of the month and shows up immediately in your online account if you are a current subscriber.

There are times when the Update in Under 30 episode is released earlier in the month, particularly if it is connected to the previous month’s episode.

You need to purchase the subscription product again to re-subscribe or continue your subscription.

You can use the ‘search’ field in the top menu of the page to search by name or specific words. For example, type ‘Iron’ into the search field will bring up all items related to Iron.

You can further filter this search by Rachel’s Blog Posts, Products or your Active Content.

Once you have logged into your account. Click on MY ACTIVE CONTENT and use the search field next to it to enter in the name or a specific word relating to your purchase.

This occurs when you are not logged into your account. Click on the red MY ACCOUNT in the top right-hand corner of the header and sign in using your email address and password.

🔓    When this symbol is next to a product in My Active Content & Catalogue it indicates you don’t have access. If you have previously purchased this product, you need to log in to your account to gain access or you need to purchase to add to your Active Content Library.

If you are unable to access or see your purchases once you have logged in to your account, please contact [email protected]

Click on the red MY ACCOUNT at the top right-hand corner of the header and the sign in page appears. Click the LOST YOUR PASSWORD link and follow the prompts.

All audios and videos are not available for download, only the resources (PDF, Word & Excel documents) can be downloaded and kept. You can audio stream the audios/videos, from your computer, your phone and while driving (it’s just like Spotify).